Refund & Lead Exchange Policy

Leadkart sells a made-to-order research service, not a downloadable product or a database subscription. The moment your payment is confirmed, our research team begins sourcing and verifying buyers specifically for your campaign brief. That work cannot be un-done or resold.

For this reason, all payments are final and non-refundable once the order has been placed and research has started (i.e. immediately on successful payment).

Instead of refunds, we offer a lead exchange. If any delivered lead is inaccurate, unreachable or clearly outside your stated brief, we will replace it with a newly researched, verified lead at no additional cost.

A lead qualifies for exchange if:

• The phone number is invalid, disconnected, or does not belong to the company listed.
• The email address hard-bounces on first send.
• The company has permanently shut down or is not a buyer in your stated category.
• The lead falls outside the geography, deal size or industry you locked in the wizard.

A lead does not qualify for exchange simply because the buyer did not reply, was not interested, or negotiated on price — we verify contactability and fit, not purchase intent outcomes.

• Raise a request within 7 days of the order being marked Delivered in your dashboard.
• We respond within 24 hours of receiving your request.
• Replacement leads are delivered within 48 hours of the request being approved, into the same order in your dashboard.
• There is no cap on the number of exchanges within a single order, as long as each request meets the criteria in section 2.

Email info@theleadkart.in with your order ID, the specific rows/companies you want exchanged, and a one-line reason for each (bounced email, wrong number, wrong category, etc.). Screenshots or bounce notices help us verify faster.

In the rare case where we are unable to deliver any leads at all against a paid order — for example, a technical failure on our side or a brief that no real supply exists for — we will, at our discretion, either offer a credit for a future order or return the amount to the original payment method. Where a return is approved, it is processed to the original payment instrument (UPI, card, or netbanking) within 7–10 business days of approval; bank posting timelines are controlled by your bank and payment gateway.

Cancellation terms are set out separately on our Cancellation Policy page.

TheLeadKart.in · Udit Rathore
C-12, Chander Nagar, Ghaziabad, Uttar Pradesh 201011, India
info@theleadkart.in